“A guy called to tell me a used game he just bought was scratched (not possible, we were very diligent at that store about scratches). He wanted me to send a taxi over with his refund because he lived too far away. Obviously, we couldn’t do that. He told me to send someone over then, he doesn’t care, he just wants his money. (He was very angry and being very rude at this point). Again, nope, can’t do that. After a lot more of that completely ridiculous exchange, he said, “Well then you BETTER be in there, because I’m coming over, grabbing your head, and slamming your face into the counter!” I looked at the phone in astonishment and hung up. Tried very hard not to cry the rest of the night every time I heard a male voice.”

“Some lady’s 12 or 13 year old kid opened a can of silly string and sprayed it all over an aisle. I led the kid over to the register to ring him up for the silly string and his mom comes out of nowhere, starts yelling about our poor customer service, and assures me that if I ever try to “intimidate” her “baby” again, that he had an older brother who would be paying me a visit. I laughed and told her to get lost.”

“I was working at sears selling electronics, and we had a customer buy a display model TV, these are sold with a discount and thus non-returnable, they can only be exchanged for a similar one, or a gift card. All of this is explained before hand. So a customer buys this TV then comes after the weekend of a football or hockey night game and wants to return it because he doesnt like the colour anymore. When i explain to him that we cant and remind him that was explained to him yesterday (i am the one who sold him it) he threatned me with “You give me my money back RIGHT NOW, or i am driving my truck into here”. I answered “that still will not change our return policies, also we are on the second floor””

“I had a lady call in and she just started SCREAMING obscenities at an associate. Telling us we’re all kinds of horrible people, and she’s going to SUE us, because she was in the store yesterday, and bought a pack of highlighters. Then, apparently she fell asleep “for only 10 minutes” and her DOG ATE THEM, and now he’s dying. Yup, she was going to sue the manager, because, according to her, her dog was “half brain dead” now, and “all it does is run in circles”. The associate finally was able to transfer her to a manager, but she just continued yelling obscenities and threatening to sue. So, of course, the manager countered with “first of all, that’s really nothing you can sue US for, considering we didn’t MAKE the product, nor did we feed it to your dog”. AND SECONDLY, “if your dog is sick and/or dying, the first thing you need to do, is get him to a vet!”. The lady, of course, thought nothing of this and threatened to hire a lawyer. But FIRST, she was going to bring the dog INTO the store so we could see what WE had done to him, and so that “we could feel the guilt of our sin”. And if he died first, she actually threatened to throw the dead dog at our manager. I was so disappointed when she never showed up.”

“I was an usher at a movie theater and told a guy he couldn’t bring his bucket of chicken in. He threw the chicken at me and said he was going to kick my ass after work.”

“Working for a major retailer when I was younger, I got called up to speak to someone angry about not being able to return a video game without a receipt. I tell the guy the same thing our front-end leader told them. Guy pulls a gun on me and says we’re going to return his stuff. I gave him the $70 or whatever it was, called our security guys, who followed him on video to get his license plate and called the cops. Cops arrest dumb ass.”

“Possibly life threatening. Depends what you’re into. Unnamed franchise party store. Member of management. Had to enforce a ridiculous no return policy for seasonal purposes. Enter elderly woman. “I want to return this feathered, pirate hat.” I’m very sorry. Due to the date, and the approaching holiday, we are unable to issue refunds. Yada Yada Yada, no return schpiel. “That’s OK young man. You know what I’m going to do?” She says as she begins to wave her finger at me. raises eyebrows “I’m going take this hat. I’m going to bend you over. Then I’m going to tickle your ass until you laugh so hard you die!” She drops a never before seen mic and exits the store.”

“Worked at Best Buy 10 or so years ago, this happened on Black Friday. Most of the customers were in bad moods since they’d been waiting hours to come in and stand in more lines. But this one lady was a raging bitch. After yelling at everyone in my department about how she NEEDED the laptop that was on sale despite it being sold out, she proceeds to tell us she’ll have the store closed down because she “works with the city and knows the fire marshall and we have too many people in the store.” So she calls him, we tell her to leave, and nothing happens to the store. However we called them as well to report what she’d said, and she got fired from her job for abuse of power.”

“I used to sell shoes at Nordstrom when I was 18. This lady wanted to try on some shoes in a size 8.5, but we were sold out, so I brought her out some similar styles. She got so angry she chucked a stiletto at my head and then immediately got dragged out by loss prevention and earned herself a lifetime ban. So that was fun.”

“Years ago I worked IT for government and a lady threatened to “burn you in a fire” because I told her she can’t put her naked photos on the network drive as policy mandates that clients can not use network storage for personal files. She kept claiming they were work related while I was trying to avoid exposing her nudes to everyone but she starts getting mad and yells “if you delete them I will burn you in a fire!!!” “Ok… ma’am.. you are obviously upset.. I am going to have to get my manager and your manager involved…” She got FIRED! HA! SUCK IT BITCH!”

“I work EMS in a questionable part of large city. This happens frequently. To date my favorite threat was when a guy threatened to murder me with my(sic) own cock. Since then, whenever someone has threatened me it just hasn’t felt as threatening.”

“Not mine personally but I worked for a Cell Phone company in a call center and heard tell of one of our callers who threatened that he was a US Navy pilot and was going to take his F-14 and start blowing up every office and store he could find if we didn’t give him a ridiculous credit he was not in any way entitled to. After a few people laughed it off and refused him his credit it eventually got to a manager, who sent it up a few more levels of managers, who found out the man was in fact a Navy Aviator. We credited his account for pretty much an entire month of service, since we were cancelling all of his services a couple days after his billing cycle, blacklisted him from ever getting services with us again, and referred the case to the JAGs. Supposedly he wasn’t a Navy Aviator for very long after that.”

“A customer was so angry he threatened to bend me over his knee because I wouldn’t fill his controllable substance while the veterinarian wasn’t in.”